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Team Communication

Google Chat vs Cisco Webex Suite

Which team communication tool is right for you? Compare features, pricing, and user reviews to make the best choice.

G

Google Chat

4.42,500 reviews

Teams already using Google Workspace that want lightweight, secure team chat tightly integrated with Gmail, Drive, Docs, and Google Meet.

Starting at Included with Google Workspace (from ~$6/user/month)
C

Cisco Webex Suite

4.34,200 reviews

Mid-market and enterprise teams that want an all-in-one suite for messaging, meetings, and calling with strong security, compliance, and centralized administration—especially organizations already using Cisco infrastructure.

Starting at $25/user/month

Side-by-Side Comparison

FeatureGoogle ChatCisco Webex Suite
PricingIncluded with Google Workspace (from ~$6/user/month)$25/user/month
G2 Rating4.4 (2,500 reviews)4.3 (4,200 reviews)
Capterra Rating4.04.4
Best ForTeams already using Google Workspace that want lightweight, secure team chat tightly integrated with Gmail, Drive, Docs, and Google Meet.Mid-market and enterprise teams that want an all-in-one suite for messaging, meetings, and calling with strong security, compliance, and centralized administration—especially organizations already using Cisco infrastructure.

Pros & Cons

Google Chat

Pros

  • + Seamless Google Workspace integration (Drive sharing, Calendar/Meet, Gmail notifications)
  • + Simple UI with strong search and reliable cross-device sync
  • + Good admin controls and security/compliance options via Workspace editions
  • + Included with Workspace plans—no separate per-app purchase for most organizations

Cons

  • Less robust than Slack/Microsoft Teams for advanced chat workflows and third-party app ecosystem
  • Some features depend on Workspace edition and admin configuration (can be confusing across tiers)
  • External collaboration and cross-org spaces can be limited by org policies and tenant settings

Cisco Webex Suite

Pros

  • + Robust meetings experience with strong audio/video quality and collaboration tools
  • + Integrated suite (messaging + meetings + calling) reduces tool sprawl
  • + Enterprise-grade security, compliance, and admin management
  • + Broad integrations and device/room system support (especially in Cisco environments)

Cons

  • Pricing and packaging can be complex (calling/PSTN and advanced features often add cost)
  • UI/feature set can feel heavy compared with simpler chat-first tools
  • Some advanced capabilities vary by plan, region, or admin configuration