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Documentation & Knowledge

Confluence vs Guru

Which documentation & knowledge tool is right for you? Compare features, pricing, and user reviews to make the best choice.

C

Confluence

4.13,700 reviews

Teams that need a structured internal wiki/knowledge base and project documentation, especially organizations already using Atlassian tools like Jira and Jira Service Management.

Starting at ~$5.75/user/month
G

Guru

4.72,100 reviews

Teams that need fast, trustworthy internal knowledge (support, sales, success, operations) and want answers delivered in the flow of work with strong content verification and governance.

Starting at From ~$10/user/month

Side-by-Side Comparison

FeatureConfluenceGuru
Pricing~$5.75/user/monthFrom ~$10/user/month
G2 Rating4.1 (3,700 reviews)4.7 (2,100 reviews)
Capterra Rating4.44.7
Best ForTeams that need a structured internal wiki/knowledge base and project documentation, especially organizations already using Atlassian tools like Jira and Jira Service Management.Teams that need fast, trustworthy internal knowledge (support, sales, success, operations) and want answers delivered in the flow of work with strong content verification and governance.

Pros & Cons

Confluence

Pros

  • + Strong collaboration and documentation workflows with robust versioning
  • + Excellent integration with Jira and the broader Atlassian ecosystem/Marketplace
  • + Flexible organization via spaces, page trees, labels, and powerful search
  • + Granular permissions for spaces and pages suitable for larger teams

Cons

  • Can feel complex and cluttered at scale without governance and information architecture
  • Performance and navigation can degrade in very large instances with heavy content
  • Advanced admin/security features are typically gated behind higher-tier plans

Guru

Pros

  • + Excellent UX for finding and using knowledge via extension and chat integrations
  • + Verification model helps keep content accurate and reduces stale documentation
  • + Strong integrations and content capture make adoption easier
  • + Good search and AI assistance for surfacing relevant answers quickly

Cons

  • Pricing and advanced governance features may require higher tiers/enterprise plans
  • Information architecture can get messy without disciplined tagging/ownership
  • Some teams prefer full wiki-style long-form docs; Guru’s card-based model can require adjustment