Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance.
Customer support teams at SMBs and mid-market companies that want an email-first shared inbox with a clean UX, strong self-service (knowledge base), and lightweight automation—without the complexity of enterprise service-desk tools.
| Feature | Freshdesk | Help Scout |
|---|---|---|
| Pricing | Free–$15/agent/month | $20/user/month |
| G2 Rating | 4.4 (3,600 reviews) | 4.4 (4,200 reviews) |
| Capterra Rating | 4.5 | 4.6 |
| Best For | Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance. | Customer support teams at SMBs and mid-market companies that want an email-first shared inbox with a clean UX, strong self-service (knowledge base), and lightweight automation—without the complexity of enterprise service-desk tools. |