Freshdesk

Customer Support

Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance.

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Quick Overview

Pricing: Free–$15/agent/month
Details: Free tier available; Growth $15/agent/month (billed annually). Higher tiers (Pro, Enterprise) available with advanced automation, reporting, and governance (pricing varies by plan/billing).
G2 Rating: 4.4 / 5.0
Capterra: 4.5 / 5.0
Comparisons: Featured in 1 comparison

Key Features

Omnichannel ticketing (email, chat, phone, social) with unified inbox
Automation rules (ticket assignment, SLAs, escalations, workflows)
Self-service portal and knowledge base with suggested solutions
Team collaboration (internal notes, @mentions, parent/child tickets)
Reporting and analytics (dashboards, agent performance, SLA tracking)

Pros

+Easy to set up and use for day-to-day ticket handling
+Good automation and SLA management for the price
+Strong self-service/knowledge base capabilities
+Broad channel support and Freshworks ecosystem integrations

Cons

−Advanced reporting/customization can require higher-tier plans
−Complex workflows and permissions can be harder to manage at scale
−Some integrations/features may require add-ons or additional Freshworks products

Freshdesk in Our Comparisons

Customer Support17 min read

Intercom vs Zendesk Support Suite vs Freshdesk vs Help Scout vs Salesforce Service Cloud - 2025 Honest Review & Comparison

Comparing Intercom, Zendesk Support Suite, Freshdesk & more. Honest customer support reviews with pricing, features, pros/cons. Updated Dec 2025.

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Marcus Williams

Updated December 2025