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Intercom

Customer Support
★4.5•3,300 G2 reviews

SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.

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Quick Overview

Pricing
$39/seat/month
Details
No permanent free tier (free trial available). Typical entry pricing starts around $39/seat/month (Essential), with higher tiers (Advanced/Expert) and add-ons (e.g., AI, outbound, phone) increasing total cost; pricing varies by features, seats, and usage.
G2 Rating
4.5 / 5.0
Capterra
4.5 / 5.0
Comparisons
Featured in 1 comparison

Key Features

  • Omnichannel shared inbox (email, in-app chat, web chat, social integrations)
  • Help Center/knowledge base with article management and search
  • Automation & workflows (routing, SLAs, macros, triggers, assignment rules)
  • AI support capabilities (AI agent/assistant, suggested replies, article recommendations) depending on plan/add-ons
  • Customer context & integrations (CRM, product analytics, ticketing, APIs, webhooks)

Pros

  • +Strong real-time messaging experience with polished agent and customer UI
  • +Robust automation/routing and workflow customization for scaling support
  • +Good ecosystem of integrations plus APIs/webhooks for custom workflows
  • +Combines support, help center, and proactive messaging in one platform

Cons

  • −Can become expensive as seats, channels, and add-ons (especially AI/usage-based items) increase
  • −Some advanced capabilities require higher tiers or add-ons, complicating cost predictability
  • −Setup and ongoing administration can be complex for smaller teams

Intercom in Our Comparisons

Customer Support17 min read

Intercom vs Zendesk Support Suite vs Freshdesk vs Help Scout vs Salesforce Service Cloud - 2025 Honest Review & Comparison

Comparing Intercom, Zendesk Support Suite, Freshdesk & more. Honest customer support reviews with pricing, features, pros/cons. Updated Dec 2025.

IntercomZendesk Support SuiteFreshdeskHelp Scout+2 more
M
Marcus Williams
Updated December 2025