Customer Support
HubSpot Service Hub
From $7Free planG2 4.4 · 2,918 reviews
Teams that want customer support tightly connected to CRM data—especially SMB to mid-market organizations using HubSpot for marketing/sales and needing omnichannel support, self-service, and service analytics in one platform.
Quick overview
- Pricing
- Free; Starter from $7/seat/month (billed annually) or $20 monthly
- Plans
- Free for up to 2 users. Starter $7/seat/month billed annually or $20 billed monthly (the $7 rate is a limited-time new-customer offer). Professional from $90/seat/month with annual commitment ($100 monthly) plus a $1,500 one-time onboarding fee. Enterprise from $150/seat/month plus $3,500 onboarding.
- G2 rating
- 4.4 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Shared inbox & team email with ticketing
- Help desk workspace with SLAs, routing, and automation
- Knowledge base & customer portal
- Live chat, chatbots, and messaging channels
- Customer feedback surveys (CSAT/NPS) and reporting
Pros
- Native CRM context on every ticket (contacts, companies, deals, activity history)
- Strong automation and workflows for routing, SLAs, and follow-ups
- Easy-to-use UI with quick setup for chat, inbox, and knowledge base
- Unified reporting across service and the broader HubSpot platform
Cons
- Advanced features and scale typically require higher tiers, increasing total cost
- Some teams find customization and complex support operations less flexible than specialized enterprise help desks
- Seat-based pricing can become expensive as support teams grow
Marcus Williams