HubSpot Service Hub

Customer Support

Teams that want customer support tightly connected to CRM data—especially SMB to mid-market organizations using HubSpot for marketing/sales and needing omnichannel support, self-service, and service analytics in one platform.

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Quick Overview

Pricing: Free–$20/user/month
Details: Free tier available; Starter from $20/seat/month (billed monthly). Pro and Enterprise tiers available with higher pricing that varies by edition, billing term, and included seats.
G2 Rating: 4.4 / 5.0
Capterra: 4.0 / 5.0
Comparisons: Featured in 1 comparison

Key Features

Shared inbox & team email with ticketing
Help desk workspace with SLAs, routing, and automation
Knowledge base & customer portal
Live chat, chatbots, and messaging channels
Customer feedback surveys (CSAT/NPS) and reporting

Pros

+Native CRM context on every ticket (contacts, companies, deals, activity history)
+Strong automation and workflows for routing, SLAs, and follow-ups
+Easy-to-use UI with quick setup for chat, inbox, and knowledge base
+Unified reporting across service and the broader HubSpot platform

Cons

−Advanced features and scale typically require higher tiers, increasing total cost
−Some teams find customization and complex support operations less flexible than specialized enterprise help desks
−Seat-based pricing can become expensive as support teams grow

HubSpot Service Hub in Our Comparisons

Customer Support17 min read

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