Customer Support
Zendesk Support Suite
From $55G2 4.3 · 7,063 reviews
Customer support teams from SMB to enterprise that need a scalable omnichannel help desk with strong automation, self-service, and a large integration ecosystem.
Quick overview
- Pricing
- $55/agent/month (Suite Team, annual)
- Plans
- Billed annually: Support Team (ticketing only) $19/agent/month; Suite Team $55; Suite Professional $115; Suite Enterprise is quote-based. Monthly billing costs more (annual saves about 20%). Free trial available; AI add-ons extra.
- G2 rating
- 4.3 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Omnichannel ticketing (email, web, chat, social, voice) with unified agent workspace
- Help center/knowledge base with self-service and community forums
- Automation and workflows (triggers, automations, macros, SLAs, routing)
- Reporting and analytics (dashboards, CSAT, agent performance, SLA tracking)
- App marketplace and integrations (CRM, e-commerce, collaboration tools) plus APIs
Pros
- Mature, widely adopted platform with strong ticketing and omnichannel capabilities
- Powerful automation/routing options and customizable workflows
- Robust knowledge base and self-service features to deflect tickets
- Large marketplace of apps/integrations and solid API support
Cons
- Costs can rise quickly with higher tiers, add-ons, and per-agent pricing
- Setup and ongoing administration can be complex for smaller teams
- Some advanced features (analytics, governance, customization) are gated behind higher plans
Marcus Williams