Zendesk Support Suite

Customer Support

Customer support teams from SMB to enterprise that need a scalable omnichannel help desk with strong automation, self-service, and a large integration ecosystem.

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Quick Overview

Pricing: $55/agent/month
Details: Suite plans typically start around $55/agent/month (Suite Team). Higher tiers add advanced automation, analytics, and governance (e.g., Suite Growth, Suite Professional, Suite Enterprise). Pricing varies by region, billing term, and add-ons; check Zendesk pricing for current tiers and inclusions.
G2 Rating: 4.3 / 5.0
Capterra: 4.4 / 5.0
Comparisons: Featured in 1 comparison

Key Features

Omnichannel ticketing (email, web, chat, social, voice) with unified agent workspace
Help center/knowledge base with self-service and community forums
Automation and workflows (triggers, automations, macros, SLAs, routing)
Reporting and analytics (dashboards, CSAT, agent performance, SLA tracking)
App marketplace and integrations (CRM, e-commerce, collaboration tools) plus APIs

Pros

+Mature, widely adopted platform with strong ticketing and omnichannel capabilities
+Powerful automation/routing options and customizable workflows
+Robust knowledge base and self-service features to deflect tickets
+Large marketplace of apps/integrations and solid API support

Cons

−Costs can rise quickly with higher tiers, add-ons, and per-agent pricing
−Setup and ongoing administration can be complex for smaller teams
−Some advanced features (analytics, governance, customization) are gated behind higher plans

Zendesk Support Suite in Our Comparisons

Customer Support17 min read

Intercom vs Zendesk Support Suite vs Freshdesk vs Help Scout vs Salesforce Service Cloud - 2025 Honest Review & Comparison

Comparing Intercom, Zendesk Support Suite, Freshdesk & more. Honest customer support reviews with pricing, features, pros/cons. Updated Dec 2025.

IntercomZendesk Support SuiteFreshdeskHelp Scout+2 more

Marcus Williams

Updated December 2025