Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.
Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance.
| Feature | Intercom | Freshdesk |
|---|---|---|
| Pricing | $39/seat/month | Free–$15/agent/month |
| G2 Rating | 4.5 (3,300 reviews) | 4.4 (3,600 reviews) |
| Capterra Rating | 4.5 | 4.5 |
| Best For | SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations. | Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance. |