Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.
Mid-market to enterprise support organizations that need highly configurable, omnichannel customer service with strong automation, analytics, and deep CRM integration across sales, service, and field operations.
| Feature | Intercom | Salesforce Service Cloud |
|---|---|---|
| Pricing | $39/seat/month | $25/user/month |
| G2 Rating | 4.5 (3,300 reviews) | 4.3 (3,200 reviews) |
| Capterra Rating | 4.5 | 4.4 |
| Best For | SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations. | Mid-market to enterprise support organizations that need highly configurable, omnichannel customer service with strong automation, analytics, and deep CRM integration across sales, service, and field operations. |