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Customer Support

Intercom vs Zendesk Support Suite

Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.

I

Intercom

★4.5 • 3,300 reviews

SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.

Full ReviewVisit Site
Starting at $39/seat/month
Z

Zendesk Support Suite

★4.3 • 6,200 reviews

Customer support teams from SMB to enterprise that need a scalable omnichannel help desk with strong automation, self-service, and a large integration ecosystem.

Full ReviewVisit Site
Starting at $55/agent/month

Side-by-Side Comparison

FeatureIntercomZendesk Support Suite
Pricing$39/seat/month$55/agent/month
G2 Rating4.5 (3,300 reviews)4.3 (6,200 reviews)
Capterra Rating4.54.4
Best ForSaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.Customer support teams from SMB to enterprise that need a scalable omnichannel help desk with strong automation, self-service, and a large integration ecosystem.

Pros & Cons

Intercom

Pros

  • + Strong real-time messaging experience with polished agent and customer UI
  • + Robust automation/routing and workflow customization for scaling support
  • + Good ecosystem of integrations plus APIs/webhooks for custom workflows
  • + Combines support, help center, and proactive messaging in one platform

Cons

  • − Can become expensive as seats, channels, and add-ons (especially AI/usage-based items) increase
  • − Some advanced capabilities require higher tiers or add-ons, complicating cost predictability
  • − Setup and ongoing administration can be complex for smaller teams

Zendesk Support Suite

Pros

  • + Mature, widely adopted platform with strong ticketing and omnichannel capabilities
  • + Powerful automation/routing options and customizable workflows
  • + Robust knowledge base and self-service features to deflect tickets
  • + Large marketplace of apps/integrations and solid API support

Cons

  • − Costs can rise quickly with higher tiers, add-ons, and per-agent pricing
  • − Setup and ongoing administration can be complex for smaller teams
  • − Some advanced features (analytics, governance, customization) are gated behind higher plans

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