Freshsales

CRM & Sales

SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.

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Quick Overview

Pricing: Free - $9/user/month
Details: Free tier available; Growth from $9/user/month (billed annually). Higher tiers (Pro, Enterprise) available with additional features and higher per-user pricing.
G2 Rating: 4.5 / 5.0
Capterra: 4.5 / 5.0
Comparisons: Featured in 1 comparison

Key Features

Lead & contact management with 360° customer view
Built-in phone (VoIP), call logging/recording, and email sync
Sales pipeline & deal management with customizable stages
Workflow automation, sequences, and task management
Reporting & analytics dashboards with forecasting

Pros

+Clean UI and quick setup compared to many CRMs
+Strong built-in communications (email + phone) for reps
+Good automation and pipeline customization for SMB needs
+Integrates well with the Freshworks ecosystem and common business tools

Cons

−Advanced customization and reporting can be limited vs. enterprise CRMs
−Some key features are gated behind higher tiers
−Occasional sync/telephony quirks reported depending on region/provider

Freshsales in Our Comparisons

CRM & Sales18 min read

Pipedrive vs HubSpot Sales Hub vs Salesforce Sales Cloud vs Zoho CRM vs Freshsales - 2025 Honest Review & Comparison

Comparing Pipedrive, HubSpot Sales Hub, Salesforce Sales Cloud & more. Honest crm & sales reviews with pricing, features, pros/cons. Updated Dec 2025.

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Marcus Williams

Updated December 2025