Gainsight
Sales quote
No public priceask sales
Per year
Quote
No public price
Gainsight vs Planhat
Compare with for .
Gainsight
40%
match · quote
Planhat
40%
match · quote
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Planhat
Sales quote
No public priceask sales
Per year
Quote
No public price
Gainsight
From Custom
Mid-market and enterprise B2B companies with a dedicated CS team (and ideally CS operations staff) that want the broadest customer success platform, with room to add in-app product analytics, communities and customer education from the same vendor.
vs
Planhat
From Custom
B2B companies that want one customer platform shared by CS, account management and services (with an optional built-in CRM), and that care about modeling revenue and usage data over time.
Side by side
| Gainsight | Planhat | |
|---|---|---|
| Pricing | Custom pricing (Essentials and Enterprise editions) | Custom pricing (quote-based) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Mid-market and enterprise B2B companies with a dedicated CS team (and ideally CS operations staff) that want the broadest customer success platform, with room to add in-app product analytics, communities and customer education from the same vendor. | B2B companies that want one customer platform shared by CS, account management and services (with an optional built-in CRM), and that care about modeling revenue and usage data over time. |
Pros and cons
Gainsight
Pros
- Broadest feature set in the category, from health scoring to renewal forecasting
- Unlimited viewer licenses on both editions, so sales and leadership can see account health
- Adjacent products (Product Experience, Communities, Skilljar education) from one vendor
- Pre-built AI agents and an MCP server for teams building AI workflows
Cons
- No public pricing, so you can't budget without a sales cycle
- Editions are built around 10 or 20 full users, which is a lot for a two-person CS team
- Breadth means real setup and admin work; plan for an implementation project
Planhat
Pros
- Can also be your CRM and PSA, reducing the number of systems
- Time series data model makes trend analysis of health and usage natural
- Customer portals for shared plans and collaboration with clients
- Open API, MCP server and data warehouse integrations
Cons
- No public pricing; advanced AI, service and portal features are add-ons
- Flexible data model means more upfront design work
- If you already run Salesforce or HubSpot as CRM, the CRM half overlaps
Marcus Williams