Gainsight
Sales quote
No public priceask sales
Per year
Quote
No public price
Gainsight vs HubSpot Service Hub
Compare with for .
Gainsight
32%
match · quote
HubSpot Service Hub
59%
match · $840/yr
HubSpot Service Hub is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
HubSpot Service Hub
Starter
$7.00 × 10 seats$70.00
× 12 months$840.00
Per year
$7.00 per person / mo
$840
The $7 rate is a limited-time offer
Gainsight
From Custom
Mid-market and enterprise B2B companies with a dedicated CS team (and ideally CS operations staff) that want the broadest customer success platform, with room to add in-app product analytics, communities and customer education from the same vendor.
vs
HubSpot Service Hub
From $90
G2 4.4 · 3,018 reviewsCompanies already running sales and marketing on HubSpot that want CSMs working from the same CRM, with tickets, surveys and health scores in one place, rather than buying a separate CS platform.
Side by side
| Gainsight |  HubSpot Service Hub | |
|---|---|---|
| Pricing | Custom pricing (Essentials and Enterprise editions) | Customer Success Workspace from $90/seat/month (Professional, annual) |
| G2 Rating | Not yet verified | 4.4 (3,018 reviews) |
| Best For | Mid-market and enterprise B2B companies with a dedicated CS team (and ideally CS operations staff) that want the broadest customer success platform, with room to add in-app product analytics, communities and customer education from the same vendor. | Companies already running sales and marketing on HubSpot that want CSMs working from the same CRM, with tickets, surveys and health scores in one place, rather than buying a separate CS platform. |
Pros and cons
Gainsight
Pros
- Broadest feature set in the category, from health scoring to renewal forecasting
- Unlimited viewer licenses on both editions, so sales and leadership can see account health
- Adjacent products (Product Experience, Communities, Skilljar education) from one vendor
- Pre-built AI agents and an MCP server for teams building AI workflows
Cons
- No public pricing, so you can't budget without a sales cycle
- Editions are built around 10 or 20 full users, which is a lot for a two-person CS team
- Breadth means real setup and admin work; plan for an implementation project
HubSpot Service Hub
Pros
- Only tool here with published prices
- CSMs, sales and support share one customer record
- Help desk, knowledge base and surveys are in the same product
- Free and Starter tiers let you start with ticketing before upgrading
Cons
- Customer Success Workspace and health scores need Professional ($90/seat/month annual plus $1,500 onboarding)
- Less depth in renewal forecasting and digital journeys than dedicated CS platforms
- Seat costs add up if every CSM, support agent and manager needs a paid seat
Marcus Williams