ChurnZero
Sales quote
No public priceask sales
Per year
Quote
No public price
ChurnZero vs HubSpot Service Hub
Compare with for .
ChurnZero
32%
match · quote
HubSpot Service Hub
59%
match · $840/yr
HubSpot Service Hub is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
HubSpot Service Hub
Starter
$7.00 × 10 seats$70.00
× 12 months$840.00
Per year
$7.00 per person / mo
$840
The $7 rate is a limited-time offer
ChurnZero
From Custom
B2B SaaS companies that want to run a lot of customer success digitally (in-app messages, walkthroughs, automated plays) alongside a CSM team, and want AI agents to take on admin work.
vs
HubSpot Service Hub
From $90
G2 4.4 · 3,018 reviewsCompanies already running sales and marketing on HubSpot that want CSMs working from the same CRM, with tickets, surveys and health scores in one place, rather than buying a separate CS platform.
Side by side
| ChurnZero |  HubSpot Service Hub | |
|---|---|---|
| Pricing | Custom pricing (book a demo) | Customer Success Workspace from $90/seat/month (Professional, annual) |
| G2 Rating | Not yet verified | 4.4 (3,018 reviews) |
| Best For | B2B SaaS companies that want to run a lot of customer success digitally (in-app messages, walkthroughs, automated plays) alongside a CSM team, and want AI agents to take on admin work. | Companies already running sales and marketing on HubSpot that want CSMs working from the same CRM, with tickets, surveys and health scores in one place, rather than buying a separate CS platform. |
Pros and cons
ChurnZero
Pros
- Built-in in-app messaging and walkthroughs, so digital CS doesn't need a separate tool
- Wide core feature set: ChurnScores, journeys, success plans and surveys
- AI agents can draw on your own documentation through AI Knowledge Sources
- Renewal and Forecast Hub ties CS work to revenue
Cons
- No public pricing or plan list
- In-app features need the ChurnZero JavaScript or SDK installed in your product
- Some capabilities (community, learning management) rely on partner products
HubSpot Service Hub
Pros
- Only tool here with published prices
- CSMs, sales and support share one customer record
- Help desk, knowledge base and surveys are in the same product
- Free and Starter tiers let you start with ticketing before upgrading
Cons
- Customer Success Workspace and health scores need Professional ($90/seat/month annual plus $1,500 onboarding)
- Less depth in renewal forecasting and digital journeys than dedicated CS platforms
- Seat costs add up if every CSM, support agent and manager needs a paid seat
Marcus Williams