Which crm & sales tool is right for you? Compare features, pricing, and user reviews to make the best choice.
SMBs and mid-market teams that want a customizable, automation-friendly CRM with strong value pricing and a broad ecosystem (Zoho apps + third-party integrations) for sales pipeline management, reporting, and multi-channel outreach.
SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.
| Feature | Zoho CRM | Freshsales |
|---|---|---|
| Pricing | $14/user/month | Free - $9/user/month |
| G2 Rating | 4.1 (2,800 reviews) | 4.5 (1,200 reviews) |
| Capterra Rating | 4.3 | 4.5 |
| Best For | SMBs and mid-market teams that want a customizable, automation-friendly CRM with strong value pricing and a broad ecosystem (Zoho apps + third-party integrations) for sales pipeline management, reporting, and multi-channel outreach. | SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead. |