Customer Support
Odie (formerly Totango)
From $1,500
CS organizations that want an AI-first approach (agents and guidance instead of a CRM-style record system), and existing Totango or Catalyst customers deciding what comes next.
Quick overview
- Pricing
- From $1,500/month (Customer Operating System)
- Plans
- Totango rebranded as Odie in September 2026. Customer Knowledge Engine starts at $500/month; Customer Operating System (the CS platform alternative) starts at $1,500/month. No seat pricing; price depends on customer portfolio size and depth of analysis, and the Operating System includes an AI Success pool for applied-AI hours or tokens. No month-to-month: terms start at one year. Existing Totango and Catalyst customers keep the same product and pricing.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Daily AI re-analysis of every account with prescriptive guidance for each CSM
- Customer 360 cockpit, playbooks, campaigns and journeys
- Predictive models for renewal risk and renewal forecasting
- Prebuilt post-sales agents (meeting prep, follow-ups, briefings) and a chat copilot
- Customer Knowledge Engine with an MCP server for your own AI tools; Salesforce, HubSpot, Zendesk and Slack integrations
Pros
- Published starting prices, unlike most of the category
- No seat pricing, so everyone can use it for the same price
- AI agents and copilot built into the core product
- Knowledge Engine can feed the enterprise AI tools you already use via MCP
Cons
- New product and brand as of September 2026, so less track record than the Totango platform
- Annual terms only (most customers sign two years, per its pricing FAQ)
- AI-led workflow may not suit teams that want a classic configurable CS platform
Marcus Williams