Customer Support
Vitally
From Custom
Product-led and mid-market B2B SaaS companies that want a modern, fast customer success workspace combining health scores, projects and shared docs, and want to choose a plan by CS model (tech-touch, hybrid or high-touch).
Quick overview
- Pricing
- Custom pricing (Tech-Touch, Hybrid-Touch, High-Touch)
- Plans
- Three plans, all "Request Pricing": Tech-Touch (one-to-many and PLG CS), Hybrid-Touch and High-Touch (one-to-one CS, includes unlimited full seats). Every plan includes all core features, unlimited automations, unlimited observer seats, single sign-on, the full integration library and unlimited Docs.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Health scores, segmentation and alerts built on real-time product usage data
- Automation (unlimited on every plan) and Blueprints workflow templates
- Docs, project management and AI note-taking for customer meetings
- Surveys and NPS, reporting dashboards and the Vitally API
- Vitally AI for summaries of unstructured data and agentic task creation
Pros
- Plans are organized by CS model, which makes the right tier easy to identify
- SSO, unlimited automations and unlimited observer seats on every plan
- Docs and project management live next to account data
- High-Touch plan includes unlimited full seats
Cons
- No public prices
- Fewer adjacent products (no built-in community or customer education platform)
- Health scores and segments depend on getting product usage data piped in
Marcus Williams