Zendesk
Zendesk Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600
Per agent; bundled with Zendesk Suite
Zendesk vs Help Scout
Compare with for .
Zendesk
39%
match · $6,600/yr
Help Scout
79%
match · $3,000/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
Zendesk
From $55
Companies that already run, or are choosing, Zendesk for customer support and want the help center tied into tickets, AI agents and reporting.
vs
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsSmall support teams that want a friendly help desk and a straightforward knowledge base in one subscription.
Side by side
 Zendesk |  Help Scout | |
|---|---|---|
| Pricing | Included with Suite plans from $55/agent/month (billed annually) | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly |
| G2 Rating | Not yet verified | 4.4 (431 reviews) |
| Best For | Companies that already run, or are choosing, Zendesk for customer support and want the help center tied into tickets, AI agents and reporting. | Small support teams that want a friendly help desk and a straightforward knowledge base in one subscription. |
Pros and cons
Zendesk
Pros
- Help center, tickets and AI agents in one platform
- Knowledge builder speeds up a first knowledge base from ticket data
- Search analytics show gaps in your content
- Up to 5 help centers and 40+ languages on Suite Professional
Cons
- Paid per agent for the whole help desk, not just the knowledge base
- Suite Team: 1 help center, 1 language, no revision history
- Approval workflows and verification reminders need Enterprise
Help Scout
Pros
- Free plan for up to 5 users with one Docs site
- Knowledge base and help desk in one subscription
- Multiple Docs sites from Standard
- Beacon widget puts articles inside your site or app
Cons
- Free plan caps Docs at 10 articles
- Fewer documentation-team tools (approvals, reusable snippets) than dedicated platforms
- Docs is not sold on its own; you pay per help desk user
Sarah Chen