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Documentation & Knowledge

Helpjuice vs Zendesk

Compare with for 10 people.

Helpjuice
73%
match · $2,988/yr
Zendesk
39%
match · $6,600/yr

Helpjuice is the better fit.

It costs $3,612 less a year for 10 people.

How we work out the match
What matters most?
Fine-tune

What you'd pay

Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.

Helpjuice
Entry plan
Smaller bill
Flat price, whole team$249.00
× 12 months$2,988.00
Per year
$24.90 per person / mo
$2,988

Zendesk
Zendesk Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600

Per agent; bundled with Zendesk Suite

Choose a tool

Helpjuice

From $249
G2 4.7 · 376 reviews

Companies that want a branded, customized knowledge base without doing the design work, especially teams supporting many languages.

Zendesk

From $55

Companies that already run, or are choosing, Zendesk for customer support and want the help center tied into tickets, AI agents and reporting.

Side by side

HelpjuiceZendesk
PricingFrom $249/month (30 users included)Included with Suite plans from $55/agent/month (billed annually)
G2 Rating4.7 (376 reviews)Not yet verified
Best ForCompanies that want a branded, customized knowledge base without doing the design work, especially teams supporting many languages.Companies that already run, or are choosing, Zendesk for customer support and want the help center tied into tickets, AI agents and reporting.

Pros and cons

Helpjuice

Pros

  • Custom design work included instead of a template
  • Flat price covers 30, 100 or unlimited users
  • Publish approval, expiry dates and content reuse on every plan
  • Unlimited languages on every plan

Cons

  • Entry plan has no AI features and no SSO
  • Billing term (monthly or annual) not stated on the pricing page
  • Internal knowledge bases over 100 logins need the $799 plan

Zendesk

Pros

  • Help center, tickets and AI agents in one platform
  • Knowledge builder speeds up a first knowledge base from ticket data
  • Search analytics show gaps in your content
  • Up to 5 help centers and 40+ languages on Suite Professional

Cons

  • Paid per agent for the whole help desk, not just the knowledge base
  • Suite Team: 1 help center, 1 language, no revision history
  • Approval workflows and verification reminders need Enterprise

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