Documentation & Knowledge
Helpjuice
From $249G2 4.7 · 376 reviews
Companies that want a branded, customized knowledge base without doing the design work, especially teams supporting many languages.
Quick overview
- Pricing
- From $249/month (30 users included)
- Plans
- Knowledge Base: $249/month; 30 users, 12GB file storage, full custom design, live collaboration and workflows, unlimited languages with AI article translation; no SSO and no AI Suite. AI-Knowledge Base: $449/month; 100 users, 24GB storage, SSO and the AI Suite (AI Writer, AI Search, AI chatbot, ticket-to-article, tutorial builder). Unlimited AI-Knowledge Base: $799/month; unlimited users, 38GB storage, SSO, AI Suite and unlimited customization credits. A user is anyone with login credentials. The pricing page does not state whether prices are for monthly or annual billing. 14-day free trial, no credit card. Discounts for nonprofits and educational institutions.
- G2 rating
- 4.7 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Knowledge base design customized by Helpjuice on every plan
- Version history, scheduled publishing, publish approval and expiration dates
- Unlimited languages with AI translation into 40+ languages
- AI Suite (writer, search, chatbot, ticket-to-article) on the two higher plans
- 100+ integrations including Salesforce, Slack, Zendesk and Help Scout
Pros
- Custom design work included instead of a template
- Flat price covers 30, 100 or unlimited users
- Publish approval, expiry dates and content reuse on every plan
- Unlimited languages on every plan
Cons
- Entry plan has no AI features and no SSO
- Billing term (monthly or annual) not stated on the pricing page
- Internal knowledge bases over 100 logins need the $799 plan
Sarah Chen