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Social Media

Sprinklr

From CustomG2 4.1 · 1,241 reviews

Large global enterprises that need governance, compliance and social tied to customer service and listening.

Visit Sprinklr ↗See full comparison

Quick overview

Pricing
By quote only (self-serve plans discontinued)
Plans
No public pricing, no self-serve plan and no free trial. Sprinklr discontinued its self-serve plans and now sells by quote after a demo. Listening and benchmarking are part of Sprinklr Insights, social ads part of Sprinklr Marketing and social customer service part of Sprinklr Service, each a separate suite.
G2 rating
4.1 / 5.0
Comparisons
Featured in 2 comparisons

Key features

  • Support for 30+ social and messaging channels out of the box
  • AI in 100+ languages for content optimization, sentiment and insights; Sprinklr Copilot conversational assistant
  • Governance: granular access controls, audit trails and automated approval workflows
  • Compliance checks that flag violations and brand risks before posts go live
  • Employee advocacy and social for distributed teams
  • Social listening, visual (image) insights and competitive benchmarking via Sprinklr Insights
  • 100+ integrations with CRM, DAM and BI tools

Pros

  • Built for global enterprises with many brands, regions and teams
  • Widest channel coverage claimed (30+ channels)
  • Deep governance and compliance controls
  • Connects social with listening, marketing and customer service on one platform

Cons

  • No public pricing, no self-serve plan and no free trial since self-serve was discontinued
  • Listening, ads and customer care are separate suites, so a full setup means buying several products
  • Overkill for small teams

Sprinklr in our comparisons

Social Media

Best Social Media Management Tools

Sprout Social is the best social media management tool for teams that publish, engage and report together, thanks to its Smart Inbox, reporting on every plan and approvals on Professional. Pick Buffer or Metricool if per-seat pricing is out of budget.

+2
Sarah ChenUpdated October 2026
Social Media

Hootsuite alternatives

Agorapulse is the best Hootsuite alternative for most teams: the same publishing, inbox and reporting for less per seat, with published monthly prices and a 30-day trial. Choose Buffer if you mainly schedule posts on a small budget.

+2
Sarah ChenUpdated October 2026