Project Management
YouTrack
From $4.50Free planG2 4.2 · 59 reviews
Small and mid-sized software teams that want issue tracking, agile boards, a knowledge base and a helpdesk in one tool, with a free tier for teams of 10 and a self-hosted option.
Quick overview
- Pricing
- Free for up to 10 users; paid from $4.50/user/month billed annually
- Plans
- YouTrack Cloud: free for up to 10 users and 3 helpdesk agents with unlimited reporters. From 11 users: annual $54/user/year ($4.50/user/month); monthly from $5.40/user/month, decreasing with user count (e.g. $5.39 at 100 users, about $4.50 at ~400). Helpdesk agents beyond 3: $66/agent/year ($5.50/month) annual or $6/agent/month monthly. Paid subscriptions have a 150% overuse allowance billed at the end of the cycle. YouTrack Server (self-hosted): sold as user packs, e.g. 15-user pack $900 new ($450 renewal), 25-user $1,500, 50-user $3,000, 100-user $6,000 (per JetBrains store data on the buy page). Free trial disk space capped at 100 GB.
- G2 rating
- 4.2 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Agile boards with Scrum and Kanban presets
- Helpdesk projects with SLAs, ticket intake from email or web form (3 agents free)
- Knowledge base with public articles and inline comments
- Gantt chart, time tracking and 20 configurable reports
- Cloud or on-premises (YouTrack Server) hosting, plus Whiteboards and AI assistance
Pros
- Free for teams of up to 10 users, including 3 helpdesk agents
- Low paid price from $4.50/user/month on annual billing
- Gantt, time tracking, knowledge base and helpdesk built in
- Available as Cloud or self-hosted Server
Cons
- Teams over 10 users must pay for every user from user 11
- Helpdesk agents beyond 3 are billed separately
- Cloud storage allowance is not stated clearly
Sarah Chen