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Agentforce Service

From $25G2 4.4 · 7,357 reviews

Pick Agentforce Service if: Teams that want case management and AI agents on the same CRM as sales, since Agentforce is included in every Service Cloud edition.

Skip it if: Small teams that want to pay month to month above the entry plan, since only Starter Suite can be billed monthly.

Visit Agentforce Service ↗See full comparison

Quick overview

Pricing
$25/user/month (Starter Suite)
Checked Nov 4, 2026 · source ↗
Plans
30-day trial, no free plan. Starter Suite $25/user/month, billed monthly or annually, plus transaction fees. Pro Suite $100/user/month on an annual contract. Core $195, Advanced $395 and Max $550 per user/month, billed annually. Salesforce's pricing page still calls the product Service Cloud.
G2 rating
4.4 / 5.0
Comparisons
Featured in 1 comparison
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PepoChat

AI support agent for websites, with a team inbox built in

PepoChat is an AI support agent that answers visitors from your own pages and files, says so when the answer isn't there, and hands the chat to a person in the same window. The free plan covers 100 AI replies a month, then new chats go to your inbox until the month ends; paid plans start at $39 a month.

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Is Agentforce Service right for you?

Best for
Teams that want case management and AI agents on the same CRM as sales, since Agentforce is included in every Service Cloud edition. source ↗
Not for
Small teams that want to pay month to month above the entry plan, since only Starter Suite can be billed monthly. source ↗
Gaps
  • Pro Suite needs an annual contract, and Core, Advanced and Max are billed annually only. source ↗
  • AI use is metered: each edition includes a set number of Flex Credits, and more must be bought. source ↗
  • Starter Suite adds transaction fees on top of the $25 per user price. source ↗

From Agentforce Service's own pricing and help pages, checked Nov 4, 2026.

Key features

  • Omnichannel case management (email, chat, phone, social) with routing and SLAs
  • Knowledge base and self-service portal (Experience Cloud) with deflection tools
  • AI-powered agent assistance and automation (Einstein, macros, flows, suggested replies)
  • Field Service integration for dispatching, scheduling, and mobile technician workflows
  • Reporting and analytics (dashboards, service metrics, CSAT, productivity, QA)

Pros

  • Very flexible configuration and workflow automation for complex support processes
  • Strong omnichannel capabilities and routing at scale
  • Deep ecosystem (AppExchange) and integrations across the Salesforce platform
  • Robust reporting, dashboards, and enterprise-grade security/governance

Cons

  • Can be expensive as you add higher editions, add-ons, and implementation services
  • Steep learning curve; admin and agent setup often requires expertise
  • Customization and performance tuning can become complex in large orgs

Agentforce Service in our comparisons

Customer Support

Intercom alternatives

Pick Zendesk Support Suite for a scalable, all-round support desk. Pick Help Scout if your small team mostly answers email and wants to keep things simple.

+1
Marcus WilliamsUpdated September 2026