Security & IT
Freshservice
From $19G2 4.6 · 1,354 reviews
IT teams that want their help desk and asset inventory in one system.
Quick overview
- Pricing
- From $19/agent/month (annual); ITAM from Growth $49
- Plans
- Starter: $19/agent/month billed annually ($29 monthly), no ITAM. Growth: $49/agent/month billed annually ($59 monthly). Pro: $99/agent/month billed annually ($119 monthly). Enterprise: custom. Growth, Pro and Enterprise include the ITAM Growth package and 100 asset units. Extra asset units are sold in packs of 500 (price on request). ITAM Pro (software asset management, SaaS discovery) and ITAM Enterprise cost extra. 14-day free trial.
- G2 rating
- 4.6 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Discovery Agent for Windows, Mac and Linux, plus a Windows network probe
- Assets linked to tickets, changes and the service catalog
- Intune and Jamf Pro integrations
- Depreciation with three methods
- Barcode and QR scanning in the mobile app
Pros
- Tickets and assets in one place
- Public per-agent pricing
- Agent keeps remote laptops up to date
- 14-day trial of everything
Cons
- Only 100 asset units included; extra packs are quote-based
- Software license and SaaS management need ITAM Pro
- Starter plan has no ITAM
Sarah Chen