Freshservice vs Lansweeper
Which security & it tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Freshservice
From $19
G2 4.6 · 1,354 reviewsIT teams that want their help desk and asset inventory in one system.
vs
Lansweeper
From $299Free plan
G2 4.4 · 68 reviewsIT and security teams that need an automatic, detailed inventory of everything on the network.
Side by side
| Freshservice | Lansweeper | |
|---|---|---|
| Pricing | From $19/agent/month (annual); ITAM from Growth $49 | Free up to 100 assets; Starter from $299/month (annual) |
| G2 Rating | 4.6 (1,354 reviews) | 4.4 (68 reviews) |
| Best For | IT teams that want their help desk and asset inventory in one system. | IT and security teams that need an automatic, detailed inventory of everything on the network. |
Pros and cons
Freshservice
Pros
- Tickets and assets in one place
- Public per-agent pricing
- Agent keeps remote laptops up to date
- 14-day trial of everything
Cons
- Only 100 asset units included; extra packs are quote-based
- Software license and SaaS management need ITAM Pro
- Starter plan has no ITAM
Lansweeper
Pros
- Finds devices without installing agents
- Free tier up to 100 assets
- Covers IT, OT and cloud
- Unlimited user seats
Cons
- No check-in/out or depreciation on its feature pages
- Starter limits integrations to ticket enrichment
- Full API access only on Enterprise
Sarah Chen