Snipe-IT vs Freshservice
Which security & it tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Snipe-IT
From $39.99Free plan
G2 4.6 · 27 reviewsSmall and mid-sized IT teams that hand out laptops and peripherals and want strong tracking with predictable costs.
vs
Freshservice
From $19
G2 4.6 · 1,354 reviewsIT teams that want their help desk and asset inventory in one system.
Side by side
| Snipe-IT | Freshservice | |
|---|---|---|
| Pricing | Free self-hosted; hosted from $39.99/month | From $19/agent/month (annual); ITAM from Growth $49 |
| G2 Rating | 4.6 (27 reviews) | 4.6 (1,354 reviews) |
| Best For | Small and mid-sized IT teams that hand out laptops and peripherals and want strong tracking with predictable costs. | IT teams that want their help desk and asset inventory in one system. |
Pros and cons
Snipe-IT
Pros
- Free and open source to self-host
- Unlimited users and assets on every plan
- Built-in sync with Intune, Jamf, Google Workspace and more
- Flat, public hosting prices
Cons
- No built-in network scanning or discovery agent
- Self-hosting means you run upgrades and backups
- Official mobile app still in beta
Freshservice
Pros
- Tickets and assets in one place
- Public per-agent pricing
- Agent keeps remote laptops up to date
- 14-day trial of everything
Cons
- Only 100 asset units included; extra packs are quote-based
- Software license and SaaS management need ITAM Pro
- Starter plan has no ITAM
Sarah Chen