Birdeye vs Trustpilot
Which social media tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Birdeye
From Custom
G2 4.7 · 4,264 reviewsMulti-location brands and local service businesses that want reviews, listings, AI responses and other local marketing in one platform.
vs
Trustpilot
From $99Free plan
Online and service brands that want an independent, public review profile shoppers already recognize, displayed across their site.
Side by side
| Birdeye | Trustpilot | |
|---|---|---|
| Pricing | Custom pricing (contact sales) | Free; paid from $99/domain/month (billed annually) |
| G2 Rating | 4.7 (4,264 reviews) | Not yet verified |
| Best For | Multi-location brands and local service businesses that want reviews, listings, AI responses and other local marketing in one platform. | Online and service brands that want an independent, public review profile shoppers already recognize, displayed across their site. |
Pros and cons
Birdeye
Pros
- Widest review site coverage here (200+ sites)
- Flexible SMS and email request automations
- Reviews, listings and social in one contract
Cons
- No published pricing
- No free plan or listed trial
- More platform than a single shop needs
Trustpilot
Pros
- Real free plan to claim and start collecting
- Widely recognized independent review profile
- Reviews stay on your profile if you leave
Cons
- 12-month prepaid contracts on paid plans
- Priced per domain, plus add-ons
- AI replies only on Premium and Enterprise
Sarah Chen