Birdeye

From CustomG2 4.7 · 4,264 reviews

Multi-location businesses where reviews and customer messaging matter as much as local rankings.

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Quick overview

Pricing: Pricing by quote (based on locations)
Plans: Birdeye does not publish prices. Its pricing page says pricing is "built around outcomes, not seat counts" and that you "pay only for what you deploy at your locations", with a form that asks for your number of locations (1-3 up to 1,000+). Free trial not stated; demo offered.
G2 rating: 4.7 / 5.0
Comparisons: Featured in 2 comparisons

Key features

Real-time listings integrations with Google, Facebook, Apple, Yelp and Bing
Listings Optimization, Reporting and AI Search Optimization agents
Review management alongside social, surveys and ticketing
BirdAI coworkers for marketing (Jay), operations (Myna) and customer experience (Robin)
Birdeye MCP server

Pros

Highest G2 rating and review count in this comparison
Reviews, listings, messaging and surveys in one platform
AI agents for marketing, front desk and customer experience work
Real-time listings integrations with the major platforms

Cons

No published pricing
Fewer listing directories; other sites need manual fixes
Plan gates are not public
Little depth for citation audits and rank research

Birdeye in our comparisons

SEO & Content

Best Local SEO Software

BrightLocal is the best local SEO software for most businesses and agencies: rank tracking, geo-grids, audits and white-label reports on every plan, from $41/month for one location, with band pricing that gets cheaper per location as you grow. Moz Local is the cheapest way to sync listings for a single location, and Yext or Birdeye suit enterprise brands that will go through a sales quote.

Sarah ChenUpdated October 2026

Social Media

Best Review Management Software

Birdeye is the best review management software for local and multi-location businesses, with SMS and email review requests, 200+ review sites, AI replies and listings. For online stores, Judge.me is the best value at free or a flat $15/month.

Sarah ChenUpdated October 2026