Podium vs Trustpilot
Which social media tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Podium
From $399
Local businesses such as dealerships, home services, med spas and retailers that want review requests by text inside a messaging and lead conversion platform.
vs
Trustpilot
From $99Free plan
Online and service brands that want an independent, public review profile shoppers already recognize, displayed across their site.
Side by side
| Podium | Trustpilot | |
|---|---|---|
| Pricing | From $399/month (contact sales) | Free; paid from $99/domain/month (billed annually) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Local businesses such as dealerships, home services, med spas and retailers that want review requests by text inside a messaging and lead conversion platform. | Online and service brands that want an independent, public review profile shoppers already recognize, displayed across their site. |
Pros and cons
Podium
Pros
- Published starting prices, unlike most local tools
- Reviews sit inside texting, webchat and payments
- Onboarding and a success manager on every plan
Cons
- $399/month is steep for reviews alone
- Extra carrier, number and phone fees
- No listings management on the plan list
Trustpilot
Pros
- Real free plan to claim and start collecting
- Widely recognized independent review profile
- Reviews stay on your profile if you leave
Cons
- 12-month prepaid contracts on paid plans
- Priced per domain, plus add-ons
- AI replies only on Premium and Enterprise
Sarah Chen