Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
Help Scout vs Drag
Compare with for .
Help Scout
60%
match · $3,000/yr
Drag
59%
match · $1,440/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Drag
Entry plan
$12.00 × 10 seats$120.00
× 12 months$1,440.00
Per year
$12.00 per person / mo
$1,440
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsCustomer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free.
vs
Drag
From $12
Small Google Workspace teams that want the cheapest way to share an inbox and track emails as tasks on a Kanban board, without moving to a new app.
Side by side
 Help Scout | Drag | |
|---|---|---|
| Pricing | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly | From $12/user/month (annual) or $16 monthly |
| G2 Rating | 4.4 (431 reviews) | Not yet verified |
| Best For | Customer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free. | Small Google Workspace teams that want the cheapest way to share an inbox and track emails as tasks on a Kanban board, without moving to a new app. |
Pros and cons
Help Scout
Pros
- Free plan for up to 5 users, unusual in this category
- Knowledge base and chat widget included, not separate products
- Very easy for new team members to learn
- AI Answers is pay-per-resolution with a spending cap
Cons
- Built for support; less suited to sales, ops or personal email in one app
- Free plan is email only with 1 inbox and 100 contacts a month
- Inbox and user caps per plan; Pro needs at least 10 users
Drag
Pros
- Lowest paid price on this list at $12 per user a month (annual)
- Kanban boards make email work visible like a task board
- No seat minimums, Chrome extension plus web, desktop and mobile apps
- SLA rules and round-robin available without an enterprise contract
Cons
- Gmail and Google Workspace only; no Outlook support listed
- Starter limits you to 10 automation rules and 3 months of reporting
- No CSAT surveys or customer portal listed, unlike Help Scout or Hiver
Marcus Williams