Hiver
Entry plan
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
Hiver vs Drag
Compare with for .
Hiver
40%
match · $3,000/yr
Drag
59%
match · $1,440/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Drag
Entry plan
$12.00 × 10 seats$120.00
× 12 months$1,440.00
Per year
$12.00 per person / mo
$1,440
Hiver
From $25
Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@.
vs
Drag
From $12
Small Google Workspace teams that want the cheapest way to share an inbox and track emails as tasks on a Kanban board, without moving to a new app.
Side by side
| Hiver | Drag | |
|---|---|---|
| Pricing | From $25/user/month (annual) or $35 monthly | From $12/user/month (annual) or $16 monthly |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@. | Small Google Workspace teams that want the cheapest way to share an inbox and track emails as tasks on a Kanban board, without moving to a new app. |
Pros and cons
Hiver
Pros
- Team keeps working in the Gmail interface they already know
- AI Agents and Copilot are included rather than sold per resolution
- 24/7 support on every plan
- Clear path from simple shared inbox to SLAs, CSAT and portal
Cons
- SLAs and CSAT require the $55 Pro plan
- Monthly billing costs $10 per user more than annual
- Two products (in Gmail and Omni) with different plan line-ups can confuse buyers
Drag
Pros
- Lowest paid price on this list at $12 per user a month (annual)
- Kanban boards make email work visible like a task board
- No seat minimums, Chrome extension plus web, desktop and mobile apps
- SLA rules and round-robin available without an enterprise contract
Cons
- Gmail and Google Workspace only; no Outlook support listed
- Starter limits you to 10 automation rules and 3 months of reporting
- No CSAT surveys or customer portal listed, unlike Help Scout or Hiver
Marcus Williams