Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
Help Scout vs Hiver
Compare with for .
Help Scout
79%
match · $3,000/yr
Hiver
59%
match · $3,000/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Hiver
Entry plan
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsCustomer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free.
vs
Hiver
From $25
Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@.
Side by side
 Help Scout | Hiver | |
|---|---|---|
| Pricing | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly | From $25/user/month (annual) or $35 monthly |
| G2 Rating | 4.4 (431 reviews) | Not yet verified |
| Best For | Customer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free. | Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@. |
Pros and cons
Help Scout
Pros
- Free plan for up to 5 users, unusual in this category
- Knowledge base and chat widget included, not separate products
- Very easy for new team members to learn
- AI Answers is pay-per-resolution with a spending cap
Cons
- Built for support; less suited to sales, ops or personal email in one app
- Free plan is email only with 1 inbox and 100 contacts a month
- Inbox and user caps per plan; Pro needs at least 10 users
Hiver
Pros
- Team keeps working in the Gmail interface they already know
- AI Agents and Copilot are included rather than sold per resolution
- 24/7 support on every plan
- Clear path from simple shared inbox to SLAs, CSAT and portal
Cons
- SLAs and CSAT require the $55 Pro plan
- Monthly billing costs $10 per user more than annual
- Two products (in Gmail and Omni) with different plan line-ups can confuse buyers
Marcus Williams