Front
Entry plan
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
Front vs Hiver
Compare with for .
Front
74%
match · $3,000/yr
Hiver
59%
match · $3,000/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Hiver
Entry plan
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
Front
From $25
G2 4.6 · 2,519 reviewsCustomer-facing teams of 5 to 50+ people (support, account management, operations, logistics) that answer customer email together and want an email-like inbox with real assignment, collaboration and reporting instead of a ticket portal.
vs
Hiver
From $25
Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@.
Side by side
| Front | Hiver | |
|---|---|---|
| Pricing | From $25/seat/month (annual) | From $25/user/month (annual) or $35 monthly |
| G2 Rating | 4.6 (2,519 reviews) | Not yet verified |
| Best For | Customer-facing teams of 5 to 50+ people (support, account management, operations, logistics) that answer customer email together and want an email-like inbox with real assignment, collaboration and reporting instead of a ticket portal. | Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@. |
Pros and cons
Front
Pros
- Feels like email for agents and like normal email for customers
- Strong collaboration: comments, @mentions, shared drafts and collision detection
- Scales from a 10-seat Starter plan to Enterprise with SSO, SCIM and custom roles
- AI is optional and priced separately, so you can start without it
Cons
- No free plan, and Starter is capped at 10 seats and one channel type
- Costs climb quickly: Professional is $65 per seat a month billed annually
- Copilot and Autopilot AI are extra unless you are on Enterprise
Hiver
Pros
- Team keeps working in the Gmail interface they already know
- AI Agents and Copilot are included rather than sold per resolution
- 24/7 support on every plan
- Clear path from simple shared inbox to SLAs, CSAT and portal
Cons
- SLAs and CSAT require the $55 Pro plan
- Monthly billing costs $10 per user more than annual
- Two products (in Gmail and Omni) with different plan line-ups can confuse buyers
Marcus Williams