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From $25G2 4.6 · 2,519 reviews

Customer-facing teams of 5 to 50+ people (support, account management, operations, logistics) that answer customer email together and want an email-like inbox with real assignment, collaboration and reporting instead of a ticket portal.

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Quick overview

Pricing
From $25/seat/month (annual)
Plans
No free plan; 14-day trial with Professional features, no card required. Per seat/month billed annually: Starter $25 (up to 10 seats, one channel type), Professional $65 (up to 50 seats, omnichannel), Enterprise $105 (unlimited seats). Annual billing saves up to 24% versus monthly. Copilot is a $20/seat/month add-on on Starter and Professional and is included in Enterprise; the Autopilot AI agent starts at $0.05 per conversation.
G2 rating
4.6 / 5.0
Comparisons
Featured in 2 comparisons

Key features

  • Shared inboxes for Gmail, Office 365 and custom email accounts
  • Internal comments with @mentions and shared drafts on every conversation
  • Real-time collision detection so two people don't answer the same email
  • Automation rules, AI Topics and analytics (advanced analytics from Professional)
  • Omnichannel inboxes (SMS, social, WhatsApp and more) plus SSO and SCIM from Professional

Pros

  • Feels like email for agents and like normal email for customers
  • Strong collaboration: comments, @mentions, shared drafts and collision detection
  • Scales from a 10-seat Starter plan to Enterprise with SSO, SCIM and custom roles
  • AI is optional and priced separately, so you can start without it

Cons

  • No free plan, and Starter is capped at 10 seats and one channel type
  • Costs climb quickly: Professional is $65 per seat a month billed annually
  • Copilot and Autopilot AI are extra unless you are on Enterprise

Front in our comparisons

Customer Support

Best Shared Inbox Software

Pick Front for the most complete shared inbox for teams that run on customer email. Pick Missive if you are a small team that wants shared email, chat and tasks for less.

+2
Marcus WilliamsUpdated October 2026
Customer Support

Freshdesk alternatives

Stay with Freshdesk if you want low-cost email ticketing. Move to Zendesk for full omnichannel at scale, Help Scout for a simple personal inbox, or Zoho Desk for the lowest price.

+3
Marcus WilliamsUpdated October 2026