Customer Support
Missive
From $14
Small and mid-sized teams (agencies, accounting and law firms, real estate, logistics) that want one app for shared and personal email plus chat and tasks, at a lower per-user price than Front.
Quick overview
- Pricing
- From $14/user/month (billed yearly)
- Plans
- No free plan; 30-day free trial of the Productive plan, no card required. Per user/month billed yearly: Starter $14 (up to 5 users), Productive $24 (up to 50 users, adds integrations, up to 1,000 rules, basic analytics, API and MCP access), Business $36 (unlimited users, SAML SSO, IP restrictions, advanced analytics). Yearly billing is 20% off the monthly price. AI runs on Missive AI credits or your own API key (Anthropic, OpenAI or Gemini).
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Team inboxes and personal inboxes in one app (Gmail, Outlook and IMAP accounts)
- Internal threads, internal chat and collaborative drafting on any conversation
- Assignment, tasks with due dates and a calendar view
- WhatsApp, Messenger, Instagram and SMS (via Twilio, Quo or Dialpad) next to email
- Rules, canned responses, AI drafts, summaries and translation
Pros
- Lowest starting price of the full shared-inbox apps at $14 per user a month
- Internal chat, tasks and collaborative drafting are built in
- Works with Gmail, Outlook and IMAP, plus messaging channels
- Bring-your-own-key option for AI keeps AI costs in your hands
Cons
- Starter allows only 5 users and has no rules or integrations
- No knowledge base, customer portal or CSAT surveys listed on its plans
- SAML SSO and advanced analytics need the $36 Business plan
Marcus Williams