Missive
Entry plan
$14.00 × 10 seats$140.00
× 12 months$1,680.00
Per year
$14.00 per person / mo
$1,680
Missive vs Help Scout
Compare with for .
Missive
59%
match · $1,680/yr
Help Scout
63%
match · $3,000/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
Missive
From $14
Small and mid-sized teams (agencies, accounting and law firms, real estate, logistics) that want one app for shared and personal email plus chat and tasks, at a lower per-user price than Front.
vs
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsCustomer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free.
Side by side
| Missive |  Help Scout | |
|---|---|---|
| Pricing | From $14/user/month (billed yearly) | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly |
| G2 Rating | Not yet verified | 4.4 (431 reviews) |
| Best For | Small and mid-sized teams (agencies, accounting and law firms, real estate, logistics) that want one app for shared and personal email plus chat and tasks, at a lower per-user price than Front. | Customer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free. |
Pros and cons
Missive
Pros
- Lowest starting price of the full shared-inbox apps at $14 per user a month
- Internal chat, tasks and collaborative drafting are built in
- Works with Gmail, Outlook and IMAP, plus messaging channels
- Bring-your-own-key option for AI keeps AI costs in your hands
Cons
- Starter allows only 5 users and has no rules or integrations
- No knowledge base, customer portal or CSAT surveys listed on its plans
- SAML SSO and advanced analytics need the $36 Business plan
Help Scout
Pros
- Free plan for up to 5 users, unusual in this category
- Knowledge base and chat widget included, not separate products
- Very easy for new team members to learn
- AI Answers is pay-per-resolution with a spending cap
Cons
- Built for support; less suited to sales, ops or personal email in one app
- Free plan is email only with 1 inbox and 100 contacts a month
- Inbox and user caps per plan; Pro needs at least 10 users
Marcus Williams