Customer Support
Hiver
From $25
Google Workspace teams (support, finance, HR, operations) that want to keep working in Gmail but need assignment, SLAs, CSAT and AI on shared addresses like support@ and billing@.
Quick overview
- Pricing
- From $25/user/month (annual) or $35 monthly
- Plans
- Two products with the same Growth and Pro prices: Hiver in Gmail (works inside Gmail) and Hiver Omni (standalone omnichannel app). Per user/month billed annually (monthly in brackets): Growth $25 ($35), Pro $55 ($65); Hiver in Gmail also has Elite at $85 ($95). Free trial available; no free plan. Growth includes AI Agents and AI Copilot; SLAs, CSAT surveys and the customer portal start on Pro.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Shared inbox and ticketing inside Gmail, with Notes and @mentions beside each email
- AI Agents and AI Copilot included from the Growth plan
- Rule-based automations, help center and pre-built analytics
- SLAs, CSAT surveys and a customer portal on Pro
- Skill-based routing, AI QA, SSO and HIPAA on Elite (Hiver in Gmail)
Pros
- Team keeps working in the Gmail interface they already know
- AI Agents and Copilot are included rather than sold per resolution
- 24/7 support on every plan
- Clear path from simple shared inbox to SLAs, CSAT and portal
Cons
- SLAs and CSAT require the $55 Pro plan
- Monthly billing costs $10 per user more than annual
- Two products (in Gmail and Omni) with different plan line-ups can confuse buyers
Marcus Williams