Customer Support
Drag
From $12
Small Google Workspace teams that want the cheapest way to share an inbox and track emails as tasks on a Kanban board, without moving to a new app.
Quick overview
- Pricing
- From $12/user/month (annual) or $16 monthly
- Plans
- No free plan; 7-day free trial with full access, no card required. Per user/month billed annually (monthly in brackets): Starter $12 ($16), Plus $18 ($22), Pro $24 ($30). No seat minimums. Starter has shared inboxes, boards, assignments, templates and 10 automation rules; Plus adds Varley AI with monthly AI credits and unlimited automations; Pro adds WhatsApp, AI agents, API and MCP access, SLA rules and round-robin assignment. Gmail and Google Workspace only.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Shared inboxes inside Gmail; emails stay in Gmail
- Kanban, list and preview boards that turn emails into cards
- Assignments, templates and automation rules (10 on Starter, unlimited from Plus)
- Varley AI assists and Copilot from the Plus plan
- SLA rules, round-robin assignment, custom fields and WhatsApp on Pro
Pros
- Lowest paid price on this list at $12 per user a month (annual)
- Kanban boards make email work visible like a task board
- No seat minimums, Chrome extension plus web, desktop and mobile apps
- SLA rules and round-robin available without an enterprise contract
Cons
- Gmail and Google Workspace only; no Outlook support listed
- Starter limits you to 10 automation rules and 3 months of reporting
- No CSAT surveys or customer portal listed, unlike Help Scout or Hiver