Front
Entry plan
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
Front vs Help Scout
Compare with for .
Front
74%
match · $3,000/yr
Help Scout
79%
match · $3,000/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
Front
From $25
G2 4.6 · 2,519 reviewsCustomer-facing teams of 5 to 50+ people (support, account management, operations, logistics) that answer customer email together and want an email-like inbox with real assignment, collaboration and reporting instead of a ticket portal.
vs
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsCustomer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free.
Side by side
| Front |  Help Scout | |
|---|---|---|
| Pricing | From $25/seat/month (annual) | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly |
| G2 Rating | 4.6 (2,519 reviews) | 4.4 (431 reviews) |
| Best For | Customer-facing teams of 5 to 50+ people (support, account management, operations, logistics) that answer customer email together and want an email-like inbox with real assignment, collaboration and reporting instead of a ticket portal. | Customer support teams that want a shared inbox with help desk extras (knowledge base, chat widget, SLAs, customer profiles) without the weight of Zendesk, including tiny teams that can start free. |
Pros and cons
Front
Pros
- Feels like email for agents and like normal email for customers
- Strong collaboration: comments, @mentions, shared drafts and collision detection
- Scales from a 10-seat Starter plan to Enterprise with SSO, SCIM and custom roles
- AI is optional and priced separately, so you can start without it
Cons
- No free plan, and Starter is capped at 10 seats and one channel type
- Costs climb quickly: Professional is $65 per seat a month billed annually
- Copilot and Autopilot AI are extra unless you are on Enterprise
Help Scout
Pros
- Free plan for up to 5 users, unusual in this category
- Knowledge base and chat widget included, not separate products
- Very easy for new team members to learn
- AI Answers is pay-per-resolution with a spending cap
Cons
- Built for support; less suited to sales, ops or personal email in one app
- Free plan is email only with 1 inbox and 100 contacts a month
- Inbox and user caps per plan; Pro needs at least 10 users
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Pick Front for the most complete shared inbox for teams that run on customer email. Pick Missive if you are a small team that wants shared email, chat and tasks for less.
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Freshdesk alternatives
Stay with Freshdesk if you want low-cost email ticketing. Move to Zendesk for full omnichannel at scale, Help Scout for a simple personal inbox, or Zoho Desk for the lowest price.
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