HelpDocs
Entry plan
Flat price, whole team$99.00
× 12 months$1,188.00
Per year
$9.90 per person / mo
$1,188
HelpDocs vs Help Scout
Compare with for .
HelpDocs
59%
match · $1,188/yr
Help Scout
57%
match · $3,000/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
HelpDocs
From $99
G2 4.3 · 18 reviewsSaaS companies that want a polished public help center with an in-app widget, a small writing team and unlimited readers, bought self-serve without a sales call.
vs
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsSmall support teams that want a friendly help desk and a straightforward knowledge base in one subscription.
Side by side
| HelpDocs |  Help Scout | |
|---|---|---|
| Pricing | From $99/month billed annually ($129 monthly), 5 editors included | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly |
| G2 Rating | 4.3 (18 reviews) | 4.4 (431 reviews) |
| Best For | SaaS companies that want a polished public help center with an in-app widget, a small writing team and unlimited readers, bought self-serve without a sales call. | Small support teams that want a friendly help desk and a straightforward knowledge base in one subscription. |
Pros and cons
HelpDocs
Pros
- Clear public prices and a no-card 14-day trial
- Unlimited readers, so traffic growth never raises the bill
- AI, Lighthouse widget and migrator included on every plan
- 50% startup discount for two years through Greenhouse
Cons
- No free plan; entry price is $99/month on annual billing
- Sprout allows only 3 languages
- Permissions, audit trail and JWT SSO start at Bloom ($239/month annually)
Help Scout
Pros
- Free plan for up to 5 users with one Docs site
- Knowledge base and help desk in one subscription
- Multiple Docs sites from Standard
- Beacon widget puts articles inside your site or app
Cons
- Free plan caps Docs at 10 articles
- Fewer documentation-team tools (approvals, reusable snippets) than dedicated platforms
- Docs is not sold on its own; you pay per help desk user
Sarah Chen