Zendesk AI
Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600
Per agent
Zendesk AI vs Ada
Compare with for .
Zendesk AI
58%
match · $6,600/yr
Ada
32%
match · quote
Zendesk AI is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Ada
Sales quote
No public priceask sales
Per year
Quote
No public price
Zendesk AI
From $55
G2 4.3 · 7,101 reviewsTeams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets.
vs
Ada
From Custom
Mid-market and enterprise brands with high conversation volume across many channels and languages that want a dedicated AI agent platform next to their existing help desk.
Side by side
 Zendesk AI | Ada | |
|---|---|---|
| Pricing | Included with Suite from $55/agent/month (annual); extra resolutions $1.50-$2.00 | Custom pricing (contact sales) |
| G2 Rating | 4.3 (7,101 reviews) | Not yet verified |
| Best For | Teams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets. | Mid-market and enterprise brands with high conversation volume across many channels and languages that want a dedicated AI agent platform next to their existing help desk. |
Pros and cons
Zendesk AI
Pros
- AI is native to the ticketing, help center and reporting you already use
- Some automated resolutions are included with every plan
- Wide language coverage (80 languages per Zendesk)
- Large app marketplace and mature admin controls
Cons
- The included allowance is small (5 to 10 resolutions per agent per month), so most volume is billed extra
- Copilot is a separate $50/agent/month add-on
- Best value only if you also use Zendesk as your help desk
Ada
Pros
- Very broad channel coverage, including voice and messaging apps
- Playbooks and coaching give non-engineers control over agent behavior
- Testing with simulations before changes go live
- Long list of compliance credentials (SOC 2, HIPAA, PCI DSS, GDPR and others)
Cons
- No public pricing or self-serve trial
- Built for larger volumes; overkill for a small team
- You still need a separate help desk for human agents
Marcus Williams