Tidio Lyro
Lyro
Flat price, whole team$32.50
× 12 months$390.00
Per year
$3.25 per person / mo
$390
Tidio Lyro vs Ada
Compare with for .
Tidio Lyro
60%
match · $390/yr
Ada
32%
match · quote
Tidio Lyro is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Ada
Sales quote
No public priceask sales
Per year
Quote
No public price
Tidio Lyro
From $32.50Free plan
Small businesses and online stores that want an affordable AI agent with live chat, and a price they can see before talking to sales.
vs
Ada
From Custom
Mid-market and enterprise brands with high conversation volume across many channels and languages that want a dedicated AI agent platform next to their existing help desk.
Side by side
| Tidio Lyro | Ada | |
|---|---|---|
| Pricing | Free plan; Lyro from $32.50/month (annual) or $39 monthly for 50 conversations | Custom pricing (contact sales) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small businesses and online stores that want an affordable AI agent with live chat, and a price they can see before talking to sales. | Mid-market and enterprise brands with high conversation volume across many channels and languages that want a dedicated AI agent platform next to their existing help desk. |
Pros and cons
Tidio Lyro
Pros
- Free plan and low entry price with published tiers
- Quick setup for small teams with no developer
- Can be bought standalone or with Tidio's live chat and help desk
- Strong fit for e-commerce (order status, product recommendations)
Cons
- Lyro is billed per conversation, so busy months move you up a tier
- Running Lyro on another help desk (Lyro Connect) needs the Plus or Premium plan
- Less suited to complex, multi-system enterprise workflows than Ada or Decagon
Ada
Pros
- Very broad channel coverage, including voice and messaging apps
- Playbooks and coaching give non-engineers control over agent behavior
- Testing with simulations before changes go live
- Long list of compliance credentials (SOC 2, HIPAA, PCI DSS, GDPR and others)
Cons
- No public pricing or self-serve trial
- Built for larger volumes; overkill for a small team
- You still need a separate help desk for human agents
Marcus Williams