Tidio
Small online stores and service businesses that need a shared inbox for people and want AI to take repetitive questions.
Quick overview
- Pricing
- Free; Starter $24.17/month billed annually ($29 monthly)
- Plans
- Free: 50 billable conversations/month, 10 seats, 50 Lyro AI conversations (one-off), 100 Flows visitors. Starter: $29/month or $24.17/month billed annually, 100 billable conversations. Growth: from $59/month or $49.17/month billed annually for 250 conversations, up to 2,000. Plus: from $300/month plus usage. Premium: custom, guaranteed 50% Lyro resolution rate and pay-per-resolution option. Lyro AI Agent add-on: from $39/month or $32.50/month billed annually for 50 conversations. Flows: from $29/month or $24.17/month billed annually for 2,000 visitors. Branding removal: $16.67/month add-on.
- G2 rating
- 4.6 / 5.0
- Comparisons
- Featured in 4 comparisons
Key features
- Live chat, ticketing and email inbox for human agents
- Lyro AI Agent trained on FAQs, website and help content
- Flows for no-code lead capture and quote requests
- Messenger, Instagram, WhatsApp and email integrations
- Shopify actions and product recommendations
Pros
- Usable free plan with 10 seats
- Smooth handoff from Lyro to the team inbox
- WhatsApp, Instagram and Messenger listed on every plan
- No model choices or token math to manage
Cons
- Three separate meters make the bill hard to predict
- AI conversations get expensive at volume
- Less flexible for custom agent logic
Tidio in our comparisons
Best AI Chatbot Builders for Business
Pick Chatbase for a fast AI agent on your website and messaging channels. Pick Tidio if you also need a live chat inbox, Botpress for custom builds, and ManyChat for Instagram DMs.
Sarah ChenUpdated October 2026Best AI Customer Support Software
Pick Intercom Fin for most teams: it has a public $0.99-per-outcome price and runs on your current help desk. Pick Tidio Lyro on a small budget, and Ada or Decagon for enterprise volume.
+2
Marcus WilliamsUpdated October 2026Best Live Chat for Shopify
Pick Tidio for most Shopify stores: a free plan, paid plans from $29/month and refunds or cancellations from the chat. Pick Gorgias once support volume grows, or Shopify Inbox if you want free chat only.
Marcus WilliamsUpdated October 2026Best Live Chat Software for Small Business
Pick Tidio for a free or low-cost start with AI you can add later. Pick tawk.to if the budget is zero, or Crisp for a flat price that covers a team of up to 10.
Marcus WilliamsUpdated October 2026