Customer Support
PepoChat
From $39Free plan
Small teams that want an AI chat agent and a shared inbox in one tool, with a free plan to try it on their own pages first.
Quick overview
- Plans
- Free: 100 AI replies a month, 5 knowledge sources (20 MB of text), 1 member, every feature; at the limit new chats go to the team inbox until the next month. Starter: $39/month, 1,000 AI replies then $39 per 1,000, unlimited knowledge sources (200 MB), 3 members, inbound calls on your own number. Growth: $149/month, 5,000 replies, 10 members, priority support. Scale: $499/month, 17,000 replies, 20 members. Extra seats $15/month. A started minute of a voice call counts as 6 replies. Yearly billing gives 2 months free.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
PepoChat
AI support agent for websites, with a team inbox built in
PepoChat is an AI support agent that answers visitors from your own pages and files, says so when the answer isn't there, and hands the chat to a person in the same window. The free plan covers 100 AI replies a month, then new chats go to your inbox until the month ends; paid plans start at $39 a month.
Key features
- AI support agent for your website that answers from your own pages and files
- Says when the answer isn't in your content and offers to connect a person
- Team inbox built in: an escalated chat is answered by a person in the same chat window
- Every feature on every plan, per the pricing page; plans differ by AI replies, knowledge storage and members
- Inbound calls on your own number from Starter (a started voice minute counts as 6 replies)
Pros
- Free plan with 100 AI replies a month, then new chats go to your inbox instead of stopping
- In our test it answered from our own pages and said so when the answer was not there
- Handoff to a person happens in the same chat window, with the inbox included
- Published prices: Starter is $39 a month
Cons
- Replies past the plan cost $39 per 1,000 on Starter
- Free plan is 1 member and 5 knowledge sources
- In our test the app's billing page showed different allowances from the pricing page
- No confirmed G2 rating yet
Marcus Williams