Customer Support
Decagon
From Custom
Large consumer brands that want a highly customized AI concierge and are ready to work closely with a vendor on rollout.
Quick overview
- Pricing
- Custom pricing: per conversation or per resolution
- Plans
- Decagon offers two models: per-conversation (a fixed rate for every incoming conversation, lower at higher volume) or per-resolution (a higher fixed rate per fully resolved conversation, no charge for escalations). Decagon says most customers choose per-conversation. Rates are not published; get a quote after a demo.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- AI agents for chat, email and voice
- Agent Operating Procedures (AOPs): workflows written in natural language
- Experiments (A/B tests), testing and QA before release
- Watchtower monitoring and insights reporting
- Knowledge suggestions to fill gaps in help content
Pros
- AOPs let CX teams describe workflows in plain language
- Choice of per-conversation or per-resolution pricing
- Built-in experiments and QA monitoring
- Voice, chat and email from one agent
Cons
- No public prices or trial
- Aimed at enterprise volumes, not small teams
- Fewer published integration details than Ada or Forethought
Marcus Williams