Customer Support
Forethought
From Custom
Support teams that want AI across the whole ticket life cycle (deflection, triage, QA and knowledge insights) on top of an existing help desk.
Quick overview
- Pricing
- Custom pricing: platform fee plus outcome-based cost
- Plans
- Three plans (Team, Professional, Enterprise) with quote-based pricing that blends a platform access fee with an outcome-based cost, plus optional add-ons. Instead of a free trial, Forethought offers a Proof of Value on your own data. Forethought became part of Zendesk on March 28, 2026, and is still sold on its own.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Solve Agent: omnichannel AI agent that resolves issues end to end
- Triage Agent: classifies and routes tickets to the right team
- QA Agent: scores 100% of human agent tickets
- Discover Agent: surfaces knowledge gaps from ticket data
- 70+ connectors, including Zendesk, Salesforce, ServiceNow, Freshworks, Help Scout, Intercom, Kustomer and Gorgias
Pros
- Covers more than the AI agent: triage, QA and knowledge gap analysis
- Works with a long list of help desks and contact-center platforms
- Proof of Value on real data before you sign
- Now backed by Zendesk
Cons
- No public prices
- Product direction may shift as it is folded into Zendesk
- More moving parts to set up than a single AI agent
Marcus Williams