Zendesk AI
Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600
Per agent
Visit Zendesk AI ↗Zendesk AI vs PepoChat
Compare with for .
Zendesk AI
35%
match · $6,600/yr
PepoChat
71%
match · $468/yr
What matters most?
Set your own weights
What you'd pay
Entry plan for 10 people, billed yearly where offered, in US dollars (USD). Prices checked Nov 2026.
PepoChat
Starter
Flat price, whole team$39.00
× 12 months$468.00
Per year
$3.90 per person / mo
$468
PepoChat
AI support agent for websites, with a team inbox built in
PepoChat is an AI support agent that answers visitors from your own pages and files, says so when the answer isn't there, and hands the chat to a person in the same window. The free plan covers 100 AI replies a month, then new chats go to your inbox until the month ends; paid plans start at $39 a month.
Zendesk AI
From $55
G2 4.3 · 7,101 reviewsTeams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets.
vs
PepoChat
From $39Free plan
Small teams that want an AI chat agent and a shared inbox in one tool, with a free plan to try it on their own pages first.
Who each one is for
Zendesk AI
- Best for
- Teams that run or want a full Zendesk help desk and AI agents from the same vendor. source ↗
- Not for
- Small teams expecting heavy AI use on a tight budget, since resolutions past the included amount cost $1.50 to $2.00 each. source ↗
From Zendesk AI's own pricing and help pages, checked Nov 4, 2026.
Side by side
| Zendesk AI | PepoChat | |
|---|---|---|
| Pricing | $55/agent/month (Suite Team, annual) | Free; Starter $39/month |
| Price checked | Nov 4, 2026 | Nov 6, 2026 |
| G2 Rating | 4.3 (7,101 reviews) | Not yet verified |
| Best For | Teams that run or want a full Zendesk help desk and AI agents from the same vendor. | Small teams that want an AI chat agent and a shared inbox in one tool, with a free plan to try it on their own pages first. |
Pros and cons
Zendesk AI
Pros
- AI is native to the ticketing, help center and reporting you already use
- Some automated resolutions are included with every plan
- Wide language coverage (80 languages per Zendesk)
- Large app marketplace and mature admin controls
Cons
- The included allowance is small (5 to 10 resolutions per agent per month), so most volume is billed extra
- Copilot is a separate $50/agent/month add-on
- Best value only if you also use Zendesk as your help desk
PepoChat
Pros
- Free plan with 100 AI replies a month, then new chats go to your inbox instead of stopping
- In our test it answered from our own pages and said so when the answer was not there
- Handoff to a person happens in the same chat window, with the inbox included
- Published prices: Starter is $39 a month
Cons
- Replies past the plan cost $39 per 1,000 on Starter
- Free plan is 1 member and 5 knowledge sources
- In our test the app's billing page showed different allowances from the pricing page
- No confirmed G2 rating yet
Marcus Williams
Zendesk AI vs Freshdesk
Zendesk AI vs Help Scout
Zendesk AI vs Agentforce Service