Zendesk AI
Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600
Per agent
Zendesk AI vs Tidio Lyro
Compare with for .
Zendesk AI
35%
match · $6,600/yr
Tidio Lyro
71%
match · $390/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Tidio Lyro
Lyro
Flat price, whole team$32.50
× 12 months$390.00
Per year
$3.25 per person / mo
$390
Zendesk AI
From $55
G2 4.3 · 7,101 reviewsTeams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets.
vs
Tidio Lyro
From $32.50Free plan
Small businesses and online stores that want an affordable AI agent with live chat, and a price they can see before talking to sales.
Side by side
 Zendesk AI | Tidio Lyro | |
|---|---|---|
| Pricing | Included with Suite from $55/agent/month (annual); extra resolutions $1.50-$2.00 | Free plan; Lyro from $32.50/month (annual) or $39 monthly for 50 conversations |
| G2 Rating | 4.3 (7,101 reviews) | Not yet verified |
| Best For | Teams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets. | Small businesses and online stores that want an affordable AI agent with live chat, and a price they can see before talking to sales. |
Pros and cons
Zendesk AI
Pros
- AI is native to the ticketing, help center and reporting you already use
- Some automated resolutions are included with every plan
- Wide language coverage (80 languages per Zendesk)
- Large app marketplace and mature admin controls
Cons
- The included allowance is small (5 to 10 resolutions per agent per month), so most volume is billed extra
- Copilot is a separate $50/agent/month add-on
- Best value only if you also use Zendesk as your help desk
Tidio Lyro
Pros
- Free plan and low entry price with published tiers
- Quick setup for small teams with no developer
- Can be bought standalone or with Tidio's live chat and help desk
- Strong fit for e-commerce (order status, product recommendations)
Cons
- Lyro is billed per conversation, so busy months move you up a tier
- Running Lyro on another help desk (Lyro Connect) needs the Plus or Premium plan
- Less suited to complex, multi-system enterprise workflows than Ada or Decagon
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