Intercom Fin
Essential
$29.00 × 10 seats$290.00
× 12 months$3,480.00
Per year
$29.00 per person / mo
$3,480
Plus $0.99 per Fin AI resolution
Intercom Fin vs Tidio Lyro
Compare with for .
Intercom Fin
40%
match · $3,480/yr
Tidio Lyro
71%
match · $390/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Tidio Lyro
Lyro
Flat price, whole team$32.50
× 12 months$390.00
Per year
$3.25 per person / mo
$390
Intercom Fin
From $0.99
G2 4.5 · 3,925 reviewsSupport teams of any size that want a mature AI agent with a published per-outcome price, either on Intercom's help desk or bolted onto the help desk they already run.
vs
Tidio Lyro
From $32.50Free plan
Small businesses and online stores that want an affordable AI agent with live chat, and a price they can see before talking to sales.
Side by side
 Intercom Fin | Tidio Lyro | |
|---|---|---|
| Pricing | $0.99 per outcome; Intercom seats from $29/month (annual) | Free plan; Lyro from $32.50/month (annual) or $39 monthly for 50 conversations |
| G2 Rating | 4.5 (3,925 reviews) | Not yet verified |
| Best For | Support teams of any size that want a mature AI agent with a published per-outcome price, either on Intercom's help desk or bolted onto the help desk they already run. | Small businesses and online stores that want an affordable AI agent with live chat, and a price they can see before talking to sales. |
Pros and cons
Intercom Fin
Pros
- Public, simple price: $0.99 per outcome, no seat fee when used on another help desk
- Runs on top of most major help desks, so you don't have to migrate
- Broad channel coverage, including voice and email
- 14-day trial with unlimited outcomes lets you measure resolution rate on real traffic
Cons
- Per-outcome billing makes monthly cost rise with volume and is harder to cap
- Lead qualifications are billed at $9.99 each, which adds up for sales-heavy chat
- Getting the most out of Procedures and data connectors takes setup time and clean help content
Tidio Lyro
Pros
- Free plan and low entry price with published tiers
- Quick setup for small teams with no developer
- Can be bought standalone or with Tidio's live chat and help desk
- Strong fit for e-commerce (order status, product recommendations)
Cons
- Lyro is billed per conversation, so busy months move you up a tier
- Running Lyro on another help desk (Lyro Connect) needs the Plus or Premium plan
- Less suited to complex, multi-system enterprise workflows than Ada or Decagon
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Pick Intercom Fin for most teams: it has a public $0.99-per-outcome price and runs on your current help desk. Pick Tidio Lyro on a small budget, and Ada or Decagon for enterprise volume.
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