incident.io vs FireHydrant
Which automation & integration tool is right for you? Compare features, pricing, and user reviews to make the best choice.
incident.io
From $15Free plan
Engineering teams that respond to incidents in Slack or Microsoft Teams and want polished response, status pages and postmortems, with on-call available as an add-on.
vs
FireHydrant
From $25Free plan
Teams that want repeatable, runbook-driven incident processes, and organizations already using Freshworks' Freshservice.
Side by side
| incident.io | FireHydrant | |
|---|---|---|
| Pricing | Free (Basic); paid from $15/user/month (Team, annual) | Free (up to 10 responders); paid from $25/responder/month (Pro, annual) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Engineering teams that respond to incidents in Slack or Microsoft Teams and want polished response, status pages and postmortems, with on-call available as an add-on. | Teams that want repeatable, runbook-driven incident processes, and organizations already using Freshworks' Freshservice. |
Pros and cons
incident.io
Pros
- Free Basic plan with on-call for one team and a status page
- Team plan is $15/user/month on annual billing
- The Slack and Teams experience is the core of the product
- Status pages included on every plan
Cons
- On-call costs extra on Team ($10) and Pro ($20) per user
- Team allows only 2 schedules and 3 workflows
- AI Investigations is a paid add-on
FireHydrant
Pros
- Free plan for up to 10 responders
- On-call included on Pro
- Unlimited public status pages and a service catalog on Pro
- Built-in migration from PagerDuty and Opsgenie
Cons
- AI features are Enterprise only
- Pro is annual billing only and capped at 5 integrations
- SMS and voice cost extra, and alert-based Signals billing is hard to forecast
Sarah Chen